Refund policy

 

Thank you for shopping with Kelijah Jewelry. We appreciate the trust you place in our products & services and are committed to delivering a satisfying experience. Our refund policy is designed to ensure that you are fully aware of your rights and responsibilities when making a purchase on our platform.

RETURN POLICY

We have a 15 day return policy, which means you have 15 days after receiving your item to request an exchange. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Unfortunately, WE DO NOT OFFER ANY REFUND at this moment.

LOST PACKAGE

If your package is lost, we are only responsible for packages that is lost in transit to the destination. If your order is marked as delivered and it happens to be misplaced at the final destination, we will not be replacing your order.

EXCHANGE

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any quality concerns at www.kelijahjewelry.com